Welcome to SoukPerfume.com. We strive to ensure that you are completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns Eligibility

At SoukPerfume.com, you may request a return under the following conditions:

• The item received is damaged, defective, or incorrect
• The product is unused, unopened, and in its original sealed packaging
• The return request is submitted within 14 days of delivery

⚠️ Due to hygiene and safety reasons, perfumes that have been opened or used cannot be returned or refunded unless proven defective.

2. Non-Returnable Items

We do not accept returns for:

• Opened or used perfumes
• Products without original box, seal, or packaging
• Items damaged due to misuse or improper storage
• Discounted, promotional, or clearance items

3. How to Request a Return

To initiate a return:

1. Contact our support team:
   • 📧 Email: support@soukperfume.com
   • 📱 WhatsApp: [+965 96760270]
2. Provide:
   • Order number
   • Reason for return
   • Clear photos/videos (if damaged or incorrect item)

Our team will review your request within 2–3 business days.

4. Return Approval & Pickup

• Once approved, we will arrange pickup within Kuwait or provide return instructions
• Items must be handed over in original condition

5. Refund Policy

After receiving and inspecting the returned item:

• Refunds are processed within 2–3 business days
• Refunds will be issued via:
  • Original payment method, or
  • Cash

6. Shipping & Delivery Charges

• If the return is due to our error (damaged/wrong item), return shipping is free
• Otherwise, delivery and return shipping fees are non-refundable

7. Exchange Policy

We offer exchanges only if:

• The item is defective or damaged
• The wrong product was delivered

Exchange requests must be made within 7 days of receiving the order

8. Order Cancellation

• Orders can be canceled before shipment
• Once shipped, cancellation is not possible

9. Refusal of Delivery

If a customer refuses delivery without valid reason:

• Shipping charges may be deducted from the refund
• Repeated cases may result in account restrictions

10. Contact Information

For assistance:

• 🌐 Website: SoukPerfume.com
• 📧 Email: support@soukperfume.com
• 📱 WhatsApp: [+965 96760270]
• 📍 Based in Kuwait

11. Compliance with Kuwait Law

This policy complies with applicable consumer protection regulations in Kuwait. SoukPerfume.com reserves the right to modify this policy at any time.