Shipping policy

Thank you for shopping with SoukPerfume.com. This Shipping Policy outlines how we handle order processing, delivery, and shipping within Kuwait.

1. Delivery Coverage

We currently deliver across all areas in Kuwait.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • You will receive a confirmation once your order is shipped

3. Delivery Time

  • Standard delivery time: 1–2 business days within Kuwait
  • Remote areas may require additional time
  • Delivery timelines are estimates and may vary due to external factors

4. Shipping Charges

  • Shipping fees (if applicable) will be displayed at checkout
  • We may offer free delivery on selected orders or promotions

5. Cash on Delivery (COD)

  • COD is available across Kuwait
  • Please ensure the exact amount is ready at the time of delivery
  • Repeated refusal of COD orders may result in restrictions

6. Order Tracking

  • Once shipped, customers may receive:
    • SMS notification, or
    • WhatsApp / Email updates
  • Tracking details will be provided where available

7. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Unreachable phone number

We may:

  • Re-attempt delivery, or
  • Cancel the order after multiple failed attempts

Additional delivery charges may apply for re-attempts.

8. Delivery Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Public holidays in Kuwait
  • Courier service issues

SoukPerfume.com is not liable for delays beyond our control.

9. Damaged or Missing Items

If you receive:

  • A damaged product, or
  • Missing items

Please contact us within 24 hours of delivery with:

  • Order number
  • Photos of the package/product

We will resolve the issue as quickly as possible.

10. International Shipping

Currently, we do not offer international shipping. Delivery is limited to Kuwait only.

11. Contact Information

For any shipping-related inquiries:

  • 🌐 Website: SoukPerfume.com
  • 📧 Email: info@soukperfume.com
  • 📱 WhatsApp: [+965 96760270]
  • 📍 Location: Kuwait

12. Policy Updates

We reserve the right to update this Shipping Policy at any time without prior notice.